Tech Support

I already enable my 2-step verification and received a SMS code. Do I need a key or card?

We would definitely suggest you use a key. There are some potential challenges with using SMS for authentication. More information about the same can be found on this link.

Redirect to a link on AmbiSecure where the potential pit falls of SMS based authentication are mentioned.

What happens if I lose the key? Will my private information leak?

The key or the card doesn’t ever store any personal/private information. So even if you lose the key or the card you can definitely get a new one. Without the key or card you may loose access to your account hence we suggest always enabling some other form of authentication or registering two keys/cards to the same account.

How often will I need to use my security key or card?

You’ll need it every time you log in to a new machine. You can decide whether to make sites to ask you for the security key every time you log in to a known machine, or to trust it after first use.

Can I reset my Key? What will happen if I reset my Key?

Yes, Reset will lead to a complete factory reset of your key. Once the key is successfully reset the following will happen:

All FIDO2 (both resident and non-resident) credentials will be removed and access with this key to enrolled services will no longer work
The key will no longer be usable on the U2F sites it previously was enrolled to

What browser supports the fido u2f or the FIDO 2 protocol?

More information about the Browser support can be found on this link. Information on this link should be on our webpage as well.
Visit FIDO Alliance for more information.

What websites support the fido u2f or the FIDO 2 protocol?

All major consumer websites do support some or the other form of FIDO whether it is FIDO U2F, FIDO UAF or now the FIDO 2.

You can reach out to the customer support of the website you are trying to add your credentials to or search the help section of the website and see if they allow you to add your key or the card.

Can I use my security key or card with more than one Gmail account?

Yes, there is no upper limit on how many accounts (Gmail or otherwise) can you add your key/card to. You are able to authenticate yourself with over 42.9 billion times using the key as well as the card. That is a big number. And even if you do cross the number you can go ahead and reset the card to get through another 42.9 billion records.

How many accounts can the key be registered to?

There is no theoretical upper limit on the number of accounts you can register your key to.

Is it supported on android and iphone?

Yes, all iPhones since iPhone 8 and any Android phone with NFC can support the AmbiSecure card.

Does it support ubuntu?

Yes, Windows, Linux as well as macOS are supported by the key or card.

Can I use the key on my mac?

Yes, the AmbiSecure Key will work on a macOS.

Can I use the key with my firefox?

Yes, Firefox does support the FIDO protocol. But there have been known challenges in the browser itself. We suggest using either Google Chrome or Microsoft Edge on Windows as well as Android. On iOS only the Safari browser supports FIDO U2F as well as FIDO 2